Customer Service, Data Collection, Collections, BPO, Tech Support, Lead Generation
Welcome to CustomerSpeak. We are a top tier multilingual contact center services provider. We have both onshore and nearshore operations with centers in Rockford, Illinois and San Jose, Costa Rica. Our experienced and dynamic staff are here to engage your customers and help make your business vision a reality. Our offerings include English, Spanish, French, and Portuguese. We speak your customers' language.
Loyalty is earned by delivering on a promise. Satisfaction increases when a genuine connection is made. Value is created by consistent attention to detail. Our Customer Service offerings are designed with these three tenants in mind. Our focus extends beyond Service Levels and KPI's to include the human elements of customer engagement. We aim to build a rapport between you and your customers that will create a lasting impression and enthusiasm for your brands reputation for quality Customer Care.
We have 12 years experience conducting Consumer and B2B Studies for some of the worlds most respected Market Research and Polling firms. Our clients partner with us for one reason; the perfect balance of quality and pricing that can’t be matched anywhere else. Our extensive experience with Customer Satisfaction Studies, Political Opinion Polling, Brand Awareness, and Campaign Effectiveness Testing, both tracking and ad hoc will ensure your data is collected and delivered with accuracy and consistency.
We have joined forces with Vision Financial Corp., an industry leader in Debt Recovery. Together, we have expanded operations within our contact centers creating nearshore partner value while delivering exceptional performance results. Our focus is the professional and profitable pursuit of account receivables in the following sectors: Automotive Industry, Education, Bank Cards, Financial Services, Credit Issuers, Health Care Industry, Commercial Industry, Health and Fitness, TelCom, Laboratories, Debt Buyers, Utilities, Direct Mail.
Contact centers have important back office requirements. We provide Programming, IT Services, Data Storage, Email Support, Transcriptions, and Translations (from Spanish, French and Portuguese to English), to compliment our Call Center Services for our clients. We have expertise in Advanced Telephony Systems and Dialer Management, Survey Programming for CATI and Web, Connectivity, Servers, Coding Services, as well as Human Resource and Payroll Management.
Providing technical support is more than just finding a solution to the customer’s problem. It’s about communicating that solution in a way that leaves the customer feeling they have made the right choice and are in good hands. We focus on two vital aspects of care: Providing superior technical and service training for our field agents and supervisors, and maintaining a constant focus on respect for the customers time.
Sales Creation is about building relationships. First impressions are vital in creating a lasting connection. We take a lot of pride in maintaining the highest level of integrity in our work and the clients that we serve. We'll make sure that our prospecting is done with the utmost respect for your brand as well as for your potential and future clients.