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Computer Assisted Telephone Interviewing CATI
Datascension's headquarters are located in Brea, California, approximately thirty minutes from Los Angeles and is the centralized location for the majority of its services. Our strategic location enables us to hire from a large pool of qualified talent to meet any client requirements. Datascension also conducts operations from two facilities located in San Jose, Costa Rica and Dominican Republic. Currently, Datascension's Southern California call center boasts 50 CATI stations with an additional 500 Web-enabled CATI stations in Costa Rica (500 seats) and The Dominican Republic (100 seats). Our current client base will requires us to conduct more than 700,000 interviewing hours this year with consumers and businesses. Approximately 60% of these hours will be for consumer data collection in North America and 20% will be for B to B in North America. The other 20% of the hours will be used for South American research. All three facilities maintain state-of-the-art CATI stations with dedicated areas for programming, quality control, and management functions. Our computer systems are UNIX-based Sun Microsystems servers running the latest in advanced software solutions. Datascension International specializes in the implementation of national and local telephone surveys for academic, government, and many large organizations. The professional staff combines a broad knowledge of advanced survey methodology with extensive experience in project management to produce high quality surveys. The staff is supported by state-of-the-art technology for sampling, data collection, and data processing. Services we provide: o Consumer and General Population o Hispanic Market o Business to Business and Executive interviewing o Latin American Studies (South America and Central America) o French Canadian Studies o Coding and Tabulations o Web enabled Interviewing and Recruiting o Programming and hosting online surveys * Translations into Spanish, Portuguese, and French * IVR * Data Entry * Inbound interviewing with multiple 800 numbers * Experienced, professional interviewers and supervisors * Professional
data management and quality control
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